Quality Policy & Complaint Handling
- Quality Commitment
We are committed to providing products that meet established quality standards.
In case of any issues, customers are requested to:- Notify us within 7 days from the date of delivery
- Provide clear photos/videos as supporting evidence
- Resolution Options
Lasante will review each case and propose an appropriate solution, which may include:- Product replacement
- Discount
- Compensation upon mutual agreement
- Handling Process
- Submit your request via our support email
- The Lasante team will respond within 24–48 hours
- A suitable resolution will be proposed thereafter
