This Return and Refund Policy explains how Lasante / Sammy Vietnam Co., Ltd. (“Lasante”, “we”, “us”, or “our”) handles product returns, exchanges, and refunds for orders placed through our website or official sales channels.

By placing an order with us, you agree to the terms described in this Return and Refund Policy.

1. Scope of Application

This policy applies to all bedding products and related items purchased directly from Lasante via:

• Our official website: blanketlasante.com or other domains operated by Lasante.
• Our official sales channels, including hotline, email, and authorized representatives in Vietnam.

For hotel, resort, hospitality projects, or OEM/ODM orders, specific return and refund terms may be governed by separate contracts or agreements.

2. General Principles

We are committed to providing high-quality products and transparent customer service. 
Returns, exchanges, and refunds are processed based on the following principles:

• Products must be inspected and issues reported within the allowed time frame.
• Returned items must meet our condition requirements (unused, clean, and with original packaging, unless otherwise agreed).
• All cases are handled fairly, in accordance with our internal quality policy and complaint handling procedure.

3. Eligibility for Returns and Exchanges

You may request a return or exchange in the following situations:

• The product is damaged or defective due to manufacturing or transportation issues.
• The product received is incorrect compared to the confirmed order (wrong model, size, color, or quantity).
• The product does not match the main specifications or description provided at the time of purchase.

For hygiene and safety reasons, used bedding products (e.g., blankets, sheets, pillowcases) may not be eligible for return or exchange unless the issue relates to manufacturing defects or confirmed quality problems.

4. Time Frame for Return and Exchange Requests

Unless otherwise specified in a separate agreement or promotion, the standard time frame is:

• Within 7 days from the date you receive the product for retail customers.
• Within 3 days from the date of receipt for hotel, project, or bulk shipments, for counting and inspection of quantity and basic conditions.

Requests made after this period may be refused or handled as a special case at our discretion.

5. Conditions of Returned Products

To qualify for a return or exchange, products should generally meet the following conditions:

• Unused and in clean condition, without stains, odors, or signs of improper use.
• With original labels, tags, and packaging where possible (unless damaged during transport and reported immediately).
• Complete set as originally purchased (for example: blanket set, bedding set).

If the product is returned in a condition that prevents resale (except for confirmed manufacturing defects), we may refuse the return or offer a partial refund at our discretion.

6. Return and Exchange Process

If you wish to request a return or exchange, please follow these steps:

1. Contact us via hotline, email, or messaging applications and provide:
   • Order number and contact details.
   • Photos or videos of the product, packaging, and any visible defects or issues.
2. Our customer service or quality team will review your request and may ask for additional information if needed.
3. We will inform you of the approved solution, which may include exchange, repair, or refund, and guide you on the next steps.

You may be asked to send the product back to a designated address or coordinate with our logistics partners for pickup, depending on the specific case.

7. Shipping Costs for Returns

Shipping costs for returning products are handled as follows:

• If the return is due to our responsibility (manufacturing defect, wrong item, serious damage during delivery), we will typically cover the reasonable return shipping costs or arrange pickup when possible.
• If the return is due to customer preference (for example, change of mind, wrong size chosen by the customer) and is accepted by us, shipping fees for returning and reshipping the product may be borne by the customer.

Any specific arrangements regarding shipping fees will be communicated clearly during the handling of each case.

8. Refund Policy

Refunds may be issued in the following situations:

• The product cannot be repaired or replaced with an equivalent item.
• The order is canceled due to stock or supply issues on our side, and you do not wish to receive a replacement.
• Other special cases agreed in writing between you and Lasante.

Refund methods may include:

• Bank transfer or reversal via the original payment method where possible.
• Other forms of refund as agreed (for example, credit note or voucher), depending on the situation and your preference.

Processing time for refunds may vary depending on the bank, payment provider, and internal procedures, but we will make reasonable efforts to complete the process promptly once your request is approved.

9. Non-Refundable Items and Special Cases

Some products or situations may be non-refundable or subject to special conditions, including:

• Customized or personalized products (special sizes, embroidery, logo, or unique design for a project).
• Products sold under a “final sale” or “clearance” program, where return and refund limitations are clearly stated in advance.
• Items damaged due to improper use, storage, or care not in line with our instructions.

Details about non-refundable items may be communicated in the quotation, contract, or at the time of purchase.

10. Complaints and Quality Assurance

Lasante maintains an internal quality policy and complaint-handling procedure to ensure that all issues are addressed fairly and transparently. 
If you are not satisfied with the initial solution offered, you may request further review by our management or quality team.

We may ask for additional documents, photos, or inspection reports to verify the situation before making a final decision.

11. Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, operations, legal requirements, or internal policies. 
Any updates will be posted on this page with a revised effective date. 

Your continued purchase or receipt of products after the updated policy is posted constitutes your acknowledgment of and agreement to the revised Return and Refund Policy. 

12. Contact Information

If you have any questions or need support related to returns, exchanges, or refunds, please contact us:

SAMMY VIETNAM COMPANY LIMITED

• Legal Vietnamese name: CÔNG TY TNHH SAMMY VIỆT NAM
• Address: No. 5, Alley 21, Lane 28, Y La Street, Duong Noi Ward, Ha Noi City, Vietnam
• Hotline: +84 921 999 066
• Email: sammyvietnam.vn@gmail.com
• Business Registration No: 0111005155