This Policy outlines the terms and procedures governing international freight delivery, order cancellations, product returns, and refund requests for all export transactions placed through https://blanketlasante.com/, operated by Sammy Vietnam Co., Ltd. (hereinafter referred to as "Lasante’").

1. Global Shipping & Freight Delivery

We partner with international freight forwarders, logistics carriers, and shipping lines to deliver bulk orders, OEM/ODM shipments, and wholesale bedding products globally.

• Shipping Methods: Orders are dispatched via Ocean Freight (FCL/LCL), Air Freight, or Express International Couriers (DHL, FedEx, UPS for samples/small parcels) according to the agreed Incoterms® 2020 (FOB, CIF, CFR, EXW).

• Dispatch & Transit Lead Times: Estimated shipping durations are provided upon order confirmation based on destination ports and chosen carrier schedules. Transit times are estimates and exclude customs processing delays at origin or destination ports.

• Tracking & Shipping Documents: Upon export clearance from Vietnam, Lasante’ provides the Buyer with complete shipping paperwork, including Bill of Lading (B/L) or Air Waybill (AWB), Commercial Invoice, Packing List, and Certificate of Origin (C/O) where applicable.

2. Order Cancellation & Modifications

• Pre-Production Cancellations: Buyer may request order modifications or cancellations within 72 hours of contract execution or prior to raw material cutting/dyeing.

• OEM / Custom Orders: Once production has commenced (fabric cutting, custom weaving, private labeling, or custom packaging), orders cannot be canceled. Deposits made for OEM/custom orders are non-refundable.

3. Inspection & Defect Reporting Period

Due to the international nature of B2B shipments, strict inspection timelines apply upon arrival:

• Outer Packaging & Transit Claims: Buyer must inspect container seals and outer cartons upon delivery. Any visible carton damage, short shipments, or broken container seals must be noted directly on the carrier’s Delivery Receipt (POD) and reported to Lasante’ within 5 business days of arrival at the destination port/warehouse.

• Manufacturing Defects: Claims regarding factory defects (e.g., stitching errors, fabric flaws, size discrepancies exceeding agreed tolerances) must be submitted in writing within 14 calendar days following arrival.

• Required Proof: All claims must include detailed photos, video evidence, order numbers, carton batch numbers, and a completed inspection report.

4. Return & Replacement Conditions

Because international freight costs often exceed product replacement values, physical returns to Vietnam are evaluated case-by-case.

• Eligible Return/Replacement Conditions:

  • Products with confirmed major manufacturing defects exceeding allowed quality thresholds (AQL standards agreed in contract).

  • Incorrect items dispatched due to factory error.

• Non-Returnable Items:

  • Products damaged due to improper freight handling, ocean humidity/mold resulting from unmanaged storage post-clearance, or improper storage by the importer.

  • Customized OEM/ODM goods produced according to buyer-approved samples and specs.

• Resolution Process: If a defect claim is verified, Lasante’ will negotiate the best commercial solution:

  1. Replacement: Manufacturing and shipping replacement units in the Buyer’s next order batch at no additional product cost.

  2. Partial Credit: Issuing a credit note to offset the defective units against future orders.

  3. Physical Return: If physical return to Vietnam is deemed necessary, Lasante’ will issue an RMA (Return Merchandise Authorization). Unapproved returns will be rejected at destination ports.

5. Refund Terms & Payment Processing

• Refund Eligibility: Monetary refunds are granted only when replacements cannot be fulfilled or when agreed upon under formal contract dispute settlement.

• Refund Method: Refunds are issued strictly via Telegraphic Transfer (T/T) wire transfer to the original corporate bank account of the Buyer.

• Processing Timeframe: Approved refunds or credit notes will be processed within 10–14 working days following final written agreement between both parties. Banking transaction fees incurred outside Vietnam remain the responsibility of the Buyer.

Contact Export & Claims Desk

For shipping inquiries, tracking status, or defect reporting:

• Export Hotline & WhatsApp: +84921 999 066

• International Claims Email: lasantedeparis@gmail.com

• Official Global Portal: https://blanketlasante.com/

• Headquarters & Factory Address: No. 5, Lane 21, Alley 28, Y La Street, Duong Noi Ward, Ha Dong District, Hanoi City, Vietnam.