Shipping Policy

This Shipping Policy explains how Lasante / Sammy Vietnam Co., Ltd. ("Lasante", "we", "us", or "our") handles the processing, packaging, and delivery of orders placed through our website or official sales channels. By placing an order with us, you agree to the terms described in this Shipping Policy.

1. Service Areas

We primarily ship orders within Vietnam. Depending on specific programs or business partnerships, we may support shipping to other regions or countries on a case-by-case basis.

If you would like to confirm whether we can deliver to your location, please contact us before placing your order.

2. Order Processing Time

Once your order is successfully confirmed, we typically require 1–3 business days to process, pack, and hand over your order to our logistics partners.

Order processing time may be longer during:

Peak seasons or holidays.
Large-volume or special orders (for example: hotel projects, OEM/ODM orders, custom packaging).
Unexpected events such as natural disasters, pandemics, or other force majeure events.

3. Shipping Methods and Delivery Time

We cooperate with reputable logistics and delivery partners to ship our products safely and efficiently. Estimated delivery times (after order processing) are as follows:

Hanoi City and nearby areas: approximately 1–3 working days.
Other provinces in Vietnam: approximately 3–7 working days.
International orders (if applicable): delivery time and methods will be notified and agreed upon individually based on the destination and shipping service.

These delivery times are estimates only and may vary depending on your exact address, shipping method, carrier operations, and external conditions beyond our control.

4. Shipping Fees

Shipping fees may vary depending on the delivery address, order weight or volume, chosen shipping service, and any promotional programs at the time of purchase.

The applicable shipping fee will be communicated during the ordering process or confirmed directly by our sales or customer service team before shipment.

5. Order Confirmation and Tracking

After receiving your order, we may contact you (by phone, email, or messaging applications) to confirm order details, delivery address, and preferred delivery time where applicable.

Once your order has been handed over to the logistics partner, we may provide you with tracking information, a tracking link, or shipping reference number when available, so that you can follow the delivery status of your order.

6. Delivery Attempts and Failed Delivery

Our delivery partners may attempt delivery at your address during standard working hours. Please ensure that the delivery address and contact information you provide are accurate and that someone is available to receive the package.

In the event of failed delivery attempts, the following may apply:

The carrier may contact you to arrange another delivery attempt or a pickup location.
If delivery is unsuccessful due to incorrect address, unreachable phone number, or recipient absence, the order may be returned to us or incur additional re-delivery charges.
We reserve the right to charge additional shipping fees or cancel the order in case of repeated unsuccessful delivery attempts caused by incorrect or incomplete information provided by the customer.

7. Inspection Upon Delivery

We encourage you to carefully inspect the package and products at the time of delivery. If you notice any external damage to the packaging, signs of tampering, or other irregularities, please:

Check the contents of the package in the presence of the delivery staff, where possible.
Take photos or videos as evidence and note the issue on the delivery receipt or carrier’s form (if available).
Contact us promptly with your order information and evidence so that we can support you in resolving the issue.

8. Lost, Damaged, or Incorrect Items

In the event that your order is lost, delivered with missing items, damaged in transit, or does not match the order confirmation, please contact us as soon as possible so that we can investigate and assist.

Please provide:

Order number and contact details.
Photos or videos of the package, shipping label, and product condition.
A description of the issue (e.g., missing items, damaged products, wrong items delivered).

Depending on the specific case and our internal policies, we may offer solutions such as replacement, repair, partial refund, or other appropriate support measures, in line with our Return and Exchange Policy (if applicable).

9. Special Orders and Project Shipments

For hotel, resort, hospitality projects, OEM/ODM orders, or large-volume purchases, shipping arrangements may be negotiated and agreed upon separately, including delivery schedule, packaging specifications, and additional services.

These terms will be confirmed in writing via contracts, quotations, or email correspondence between Lasante and the customer or business partner.

10. Force Majeure and Unforeseen Events

We are not responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, wars, governmental restrictions, infrastructure failures, or actions of logistics providers.

In such cases, we will make reasonable efforts to inform you and coordinate an appropriate solution when possible.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, logistics partners, legal requirements, or internal policies. Any updates will be posted on this page with a revised effective date.

Your continued purchase or receipt of products after the updated policy is posted constitutes your acknowledgment of and agreement to the revised Shipping Policy.

12. Contact Information

If you have any questions or need support related to shipping, please contact us:

Lasante / Sammy Vietnam Co., Ltd.
Address: Duong Noi Ward, Hanoi City, Vietnam
Phone: +84 921 999 066
Email: lasantedeparis@gmail.com
Website: https://blanketlasante.com